Frequently Asked Questions

About the Course


Length of time permitted for the course

How To Register

How to obtain proof of completion

When can I login/start?

How do I login?

Go to Seminars/. Enter the user name and password you created when you purchased the course. Please contact technical support if you have lost your username or password.

What do I do if I Cannot Login?

  1. Make sure that you have correctly entered your username and password
  2. Check to see if you have enabled cookies. Cookies are required to login and access the course.   Ensure that Java Script is enabled.
  3. Contact technical support if your username and password are no longer valid.

Computer Requirements

Operating system and browser

You will need to use a computer with audio and at least 512K of RAM memory.

How do I launch the course?

You can launch the course by following these steps:

  1. Go to Seminars/
  2. Login by entering your username and password.
  3. After you login you will automatically go to the welcome page.
  4. Click on the "My Courses" button. You will see a list of courses.
  5. Click on the launch button next to the appropriate course. The course will be launched in a popup window.

Where can I get technical support?

  1. Send your questions via email to The support personnel will usually respond within 24 hours.
  2. Call toll free: 877-372-7625 ext 406 between 9 AM and 5 PM,  Mon-Thur.  9-2pm Fri, EST Time.